Amazon FBA sellers regularly lose money due to mishandled inventory, customer return errors, and overcharged fees. These issues can quietly erode 1-3% of annual revenue if left unchecked. The good news is that specialized reimbursement services and tools can help you audit your account and claim back those funds efficiently.

We’ve ranked the top 10 Amazon reimbursement services (and tools) for FBA sellersso you can find the best fit to recover your money.
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1. Refund Hawk

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Refund Hawk is a full-service Amazon reimbursement provider that combines automated alerts with manual auditing by experts.

It handles reimbursements for Amazon third-party (3P) sellers and first-party (1P) vendors, even extending to Walmart and other channels. The company files claims on your behalf for lost inventory, customer refund issues, inbound shipment errors, and fee discrepancies. There are no upfront fees required, as they only charge a commission on recovered amounts.
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• Key Features: Hands-on auditing of every FBA discrepancy (not just automation), with a dedicated team reviewing shipments and fees. Real-time reporting dashboard and proactive alerts ensure nothing slips through. Refund Hawk goes deeper than Amazon’s built-in tools, catching issues Amazon may miss, and has case studies of sellers recouping thousands in weeks.
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• Pricing: Commission-based. You pay a percentage of successfully recovered refunds (industry-standard rate). There are no setup or monthly fees, and the initial audit is free. This performance model means you only pay when you get money back.
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• Customer Support: High-touch support with seasoned reimbursement specialists who handle the entire claims process for you, from case submission to follow-up. Sellers get a stress-free experience with direct assistance available for any questions. No DIY work required and the team does 100% of claim filing.
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• Integrations & Availability: Works through Amazon’s API as an Amazon Selling Partner (TOS compliant with manual case submissions). Supports all major Amazon marketplaces (North America, Europe, etc.). Refund Hawk’s team has experience recovering funds across Amazon US, CA, UK, EU and more. Global sellers and vendors can utilize the service for FBA and even Amazon Vendor Central reimbursement needs.
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2. Seller Investigators (Carbon6)

Seller Investigators (part of the Carbon6 suite) is a done-for-you reimbursement service known for meticulous, policy-compliant claim filing.

It blends custom software with manual oversight by former Amazon personnel to ensure every claim follows Amazon’s rules. The process starts with a free 48-hour audit of your account to identify lost inventory, missing inbound units, fee errors, and more. Their team will handle all case filings on your behalf.
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• Key Features: Dedicated case managers manually file and track each claim, reducing the risk of automated errors or policy violations. Offers itemized case logs for transparency and even monitors weight & dimension changes to catch FBA fee overcharges. This comprehensive approach means Seller Investigators covers a wide range of reimbursement opportunities that other tools might miss.
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• Pricing: Commission-only. Roughly 25% of recovered funds, with no upfront or monthly fees. You only pay when you get paid. (Often, rates can be negotiated for very high-volume accounts.)
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• Customer Support: Personalized support with an account specialist. You essentially outsource the reimbursement process to their team, who will also advise on compliance. As an Amazon Service Provider Network partner, they bring credibility and expertise in resolving cases. Communication is handled by their team, and they reverse any fees if Amazon clawbacks occur, reflecting a seller-first policy.
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• Integrations & Availability: Fully integrated with Amazon Seller Central. They are an Amazon-approved partner, so all claims are TOS compliant. Supports multiple Amazon marketplaces globally, and is now under Carbon6 (which indicates a broad user base and resources). Suitable for sellers in the U.S. or internationally who want a professional team managing FBA reimbursements.
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3. GETIDA

GETIDA is one of the most popular Amazon reimbursement services, known for being an Amazon-authorized and fully managed solution.

Rather than a DIY tool, GETIDA provides a dedicated case management team that audits your FBA transactions (up to 18 months back) to find discrepancies in lost inventory, damaged items, incorrect fees, and more. Its big appeal is a completely hands-off experience for sellers. They do the heavy lifting of identifying and filing claims while you monitor progress on a dashboard.
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• Key Features: End-to-end service. GETIDA handles everything from auditing reports to filing and following up on claims. They are an official Amazon Selling Partner, ensuring all methods are compliant with Amazon’s terms. The platform boasts a high success rate (around 90% claim win rate) and provides real-time updates on reimbursements via a user dashboard. This combination of advanced tech and human expertise maximizes recovered funds.
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• Pricing: Performance-based commission of about 25% on successful reimbursements, with no upfront costs or monthly subscriptions. There’s no fee to sign up or to have them audit your account. You’re only billed after they recover money for you, making it a risk-free option.
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• Customer Support: Expert support team assigned to your account. GETIDA provides account managers/case handlers who liaise with Amazon on your behalf, so you don’t need to interact with Amazon support for reimbursements. They also offer support via email and chat for any questions. Given their large user base, GETIDA has experience with accounts of all sizes, and their support is accustomed to handling complex cases promptly.
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• Integrations & Availability: GETIDA works via secure API integration and is available to sellers worldwide. It supports Amazon marketplaces in the US and internationally, making it suitable for global FBA businesses. The service integrates smoothly with Seller Central (no complex setup for the seller), and because it’s an Amazon-approved app, it can be found on the Amazon Appstore for easy connection.
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4. Threecolts (SellerBench)

Threecolts (SellerBench) offers a managed FBA reimbursement recovery service that’s part of a larger suite of e-commerce solutions.

They provide a free account scan (within ~24 hours) to pinpoint reimbursement opportunities. After that, Threecolts’ case managers take over, filing and managing all claims with Amazon on your behalf. What sets Threecolts apart is the integration with its broader ecosystem of seller tools (for analytics, advertising, etc.), making it ideal if you want one platform for multiple needs.
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• Key Features: Comprehensive auditing of up to 18 months of data, followed by full-service claim filing. They offer an optional “Fee Protector” add-on that continuously monitors your product dimensions/weight to catch FBA fee overcharges before they add up. Threecolts emphasizes a structured, transparent process  (including documented onboarding and clear case tracking) which appeals to brands that value process and scalability.
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• Pricing: Commission-based, typically around 25% of recovered amounts. No fees to start or scan your account. If you opt for the Fee Protector subscription (to proactively prevent fee errors), that has an additional fixed cost. Otherwise, you only pay a percentage of what Threecolts successfully claims back for you.
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• Customer Support: Offers dedicated case managers and an onboarding team to help new users. Because Threecolts is a larger software company, you get both the personal touch of a service team and the resources of a bigger tech firm. Support is available via account reps and support channels, and they provide guidance on using any other Threecolts tools you integrate.
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• Integrations & Availability: The reimbursement service connects directly with Amazon Seller Central (Threecolts is an authorized developer). It supports sellers in multiple marketplaces. Threecolts has a global client base. If you use other Threecolts products, the reimbursement service integrates with those tools (e.g., linking with their analytics or ad management modules). This makes it convenient for brands already in the Threecolts ecosystem or looking to consolidate services.
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5. Refunds Manager

In operation since 2012, Refunds Manager is one of the longest-running FBA reimbursement services.

It is a trusted name for thousands of sellers as it provides a no-frills, straightforward approach. Their proprietary software scans up to 18 months of your Amazon FBA data for issues (lost or damaged stock, fee errors, unreturned refunds, etc.), and their auditors compile all the needed case evidence. Essentially, Refunds Manager finds the errors and prepares the claims, so you can get your money back with minimal effort.
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• Key Features: Simplicity and transparency are key. The service identifies eligible claims across all common FBA error categories and presents them in a dashboard for you. In many cases, their team will even file the claims for you (certain cases might require a seller’s click due to Amazon policy, but they guide you through it). You get a clear view of each case’s status and reimbursement amounts. With over a decade in business, their process is refined to cover the major reimbursement opportunities (e.g. warehouse damages, customer return discrepancies).
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• Pricing: Performance-based commission (~25%) on recovered funds. There are no setup fees, no monthly fees, and no long-term contracts. You can start and stop at any time. This makes it easy for sellers to try Refunds Manager without any upfront commitment.
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• Customer Support: Provides reliable support via email and phone, and an assigned account auditor who oversees your cases. While the model is largely “set it and forget it,” you can always reach out to their team for updates or questions. Their long track record means they have solid experience dealing with Amazon support and know how to minimize friction in the claims process.
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• Integrations & Availability: Refunds Manager is an Amazon Selling Partner Appstore approved application (listed and compliant). It’s primarily focused on Amazon’s U.S. marketplace, but they also handle reimbursements in other Amazon regions on request. The service integrates via API and follows Amazon’s latest reimbursement policies, adjusting as policy changes (like the recent 60-day claim window) occur.
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6. Helium 10 — Refund Genie

Refund Genie is the reimbursement tool within the popular Helium 10 software suite.

Unlike full-service agencies, Refund Genie is a DIY software solution: it scans your Amazon account for FBA discrepancies and generates pre-written case reports/templates for you. Sellers use these to submit claims in Seller Central themselves, allowing you to keep 100% of the reimbursements (since you’re not paying a commission).
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• Key Features: Integrated into Helium 10’s dashboard, it automatically flags lost or damaged inventory, missing refunds, and fee errors over the last 18 months. It provides an estimated reimbursement amount for each case and gives you all details and a copy-paste case text to file with Amazon. This saves hours of digging through reports. Because it’s part of a larger toolkit, you can manage refunds alongside keyword research, listing optimization, and other seller tools all in one place.
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• Pricing: No commission fees. Refund Genie is included with Helium 10’s subscription (no extra charge per reimbursement). However, it’s only available on Helium 10’s *upper-tier plans (Diamond and above). That means you’ll need a paid Helium 10 plan (~$79/month or more) to access it. If you already use Helium 10 for other features, Refund Genie effectively comes as part of that package.
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• Customer Support: Since it’s a software tool, support is self-service. Helium 10 provides a knowledge base, tutorials, and standard customer support for their subscribers. There’s no individual case manager. You are responsible for filing and following up on claims. That said, the tool simplifies the prep work and Helium 10’s team can help with any software issues. Many sellers use this if they prefer a hands-on approach or have a smaller volume of claims.
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• Integrations & Availability: Refund Genie works anywhere Helium 10 works. It supports all Amazon marketplaces that Helium 10 supports (North America, Europe, etc.), making it useful for international sellers. It directly integrates with your Seller Central via Helium 10’s interface (read-only access to pull reports). Note that you must manually submit cases to Amazon, as the tool respects Amazon’s TOS by avoiding any automated filing.
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7. SellerLocker

SellerLocker is a powerful reimbursement software platform designed for sellers who want to keep control in-house but automate the heavy lifting.

It’s a compliance-focused tool (Amazon Appstore approved) that centralizes all your FBA reimbursement tasks from finding discrepancies to preparing claims with one click. SellerLocker is often favored by larger or more tech-savvy sellers, including enterprises, due to its advanced features for managing large volumes of claims.
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• Key Features: Enterprise-level automation of the entire reimbursement process. It continuously audits for 50+ types of FBA fee errors and inventory issues, including tricky ones like inbound shipment shortages. Unique features include automatically attaching proof of delivery for inbound shipment claims and a Chrome extension that can interpret Amazon’s responses and help auto-respond to keep the claim going. SellerLocker also monitors FBA fee changes (dimensions/weight) to proactively save on fees, and it stores all case documents in one place. In short, it gives you full transparency and control, with far more guidance than doing it all manually.
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• Pricing: Custom pricing model. SellerLocker doesn’t charge a standard commission. They work out a pricing plan based on your size and needs (often a capped commission or subscription model). They can even negotiate an annual cap on fees or a flat rate. There’s no one-size-fits-all price; you need to request a demo/quote to get specific pricing for your account volume.
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• Customer Support: Strong support for users, including onboarding assistance and even an optional “virtual assistant” service that can handle 99% of the case workload for you if you choose. SellerLocker’s team will open and follow up on cases on your behalf (except tasks like providing missing paperwork), which is unusual for a software offering. They also provide training and demos to ensure you can use the platform effectively.
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• Integrations & Availability: As an Amazon-approved app, SellerLocker connects to your Seller Central securely (MWS/SP API). It primarily targets U.S. FBA sellers, but many features (like fee monitoring) work across marketplaces, and it can support other regions on a case-by-case basis. It’s ideal for sellers with large catalogs or multiple accounts, as the dashboard can consolidate reimbursement operations across different marketplaces. (Note: Because it’s a sophisticated tool, it’s best suited for those willing to invest time in the platform or with a team in place.)
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8. sellerboard — Money Back

sellerboard is widely known as a profit analytics tool, but it also offers a “Money Back” reimbursement feature as part of its suite.

This is a low-cost, DIY reimbursement solution for sellers who want to recover funds without paying commissions. The Money Back tool automatically scans up to 18 months of your Amazon data to find lost or damaged inventory, missing refunds, or FBA fee overcharges, and then provides you with everything needed to file claims yourself.
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• Key Features: Automated discrepancy detection covering most common issues (inventory lost in warehouse, customer refund not returned, fee/dimension changes, etc.). It alerts you to potential claims and gives pre-written claim templates that you can paste into Seller Central. sellerboard Money Back integrates with sellerboard’s main dashboard, so you can see the impact of reimbursements on your overall profit calculations. It’s very much a hands-on tool that is great for those who want to ensure every dollar is claimed and are comfortable submitting claims themselves.
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• Pricing: Included in sellerboard’s subscription, which starts around $15 per month for the basic plan. There is no additional commission fee for reimbursements – you keep 100% of what Amazon pays back. This makes it one of the most affordable ways to handle FBA reimbursements, especially for small to mid-sized sellers. (Do note that the low price corresponds with a DIY approach.)
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• Customer Support: As a software provider, sellerboard offers standard customer support (email, support tickets) and an extensive FAQ/documentation. The Money Back feature itself is guided by on-screen instructions. There’s no dedicated account manager for filing claims as you’ll rely on sellerboard’s guidance and your own follow-through. However, because the company focuses on profit tracking, they design the tool to be user-friendly for sellers managing their own finances, with support available if technical issues arise.
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• Integrations & Availability: sellerboard supports multiple Amazon marketplaces (North America, EU, etc.), so Money Back can be used by sellers operating internationally. It integrates via Amazon API with read-only permissions to analyze your reports. Since you submit the cases manually, there’s no risk of violating Amazon’s policies, and you can use it alongside any other seller tools or services. It’s a good fit for cost-conscious sellers who want an integrated view of profits and reimbursements in one system.
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9. TrueOps

TrueOps is a newer entrant that has quickly gained traction for its ultra-competitive 10% commission rate on reimbursements.

It’s a fully managed service combining automation with a U.S.-based auditing team to continually monitor your account. TrueOps performs a free initial audit (recovering your first $1,000 in claims fee-free as a trial) and then provides 24/7 scanning to catch issues like lost shipments, fee errors, or dimension changes in real time. It’s an attractive option if you want a hands-off service but at a lower cost.
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• Key Features: Continuous monitoring of your FBA transactions with automated alerts and case creation. TrueOps stands out for proactively filing cases the moment a discrepancy is detected (e.g., it tracks product dimensions and will auto-file if Amazon overcharges fees). They link every reimbursement to its root cause for transparency, so you understand why you got each refund. Additionally, sellers get direct access to dedicated case handlers for questions or special cases.
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• Pricing: Low commission – 10% of recovered cash reimbursements. This is significantly lower than the ~25% many competitors charge. TrueOps also often runs promotions (like the mentioned “$1,000 in free reimbursements” for new users). There is usually a small monthly minimum fee (~$10) if reimbursements are very low in a given month, but for most, the commission structure ends up very cost-effective. No upfront costs to start.
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• Customer Support: Hands-on support with U.S.-based staff. Even though much is automated, TrueOps provides dedicated support reps and prides itself on treating each seller’s account as if it were their own (as noted by the founders). They follow Amazon’s TOS closely, so support will also help ensure your account stays safe. Communication is proactive. You’ll be informed of claims filed and any Amazon responses. Overall, expect a supportive, small-team feel (they often get praise for being responsive).
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• Integrations & Availability: TrueOps is available to Amazon sellers in multiple marketplaces, managed through a unified dashboard. You can oversee reimbursements across, say, the U.S. and EU accounts in one place. Integration is via API; the service is an Amazon Selling Partner App. TrueOps is continually updating its system to adapt to policy changes (like the 2024 shortening of claim windows), ensuring global sellers remain covered under the latest Amazon rules.
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10. DimeTydSellers

DimeTydSellers is a done-for-you Amazon FBA reimbursement recovery service where case managers manually review and submit claims, then track responses until they are resolved. It is built for sellers who want full coverage without doing the report digging or case writing.
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• Key Features: End-to-end claim management with manual submissions aligned with Amazon’s terms, plus daily-updated analysis across inbound shipments, warehouse events, refunds, returns, and fee discrepancies. You can also track claims with transparent case data and reporting.
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• ‍Bonus add-on: FBA Fee Protector helps monitor SKU dimensions and weights against Amazon’s fee reports, proactively appeals incorrect measurements, supports bulk CSV uploads, and can follow up for past fee overcharges after dimensions are corrected.
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• Pricing: No upfront costs. They bill 25% of successfully recovered reimbursements, and they state you are only charged for cases initiated by your case manager. Fee Protector pricing: Listed as dynamic based on recent FBA order volume (as an add-on to reimbursement recovery).
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• Customer Support: Claims are reviewed by case managers before submission, and they throttle submissions (commonly 5–10 per day) while waiting ~30–45 days to let Amazon reconcile first, to stay compliant and avoid “excessive” case behavior.
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• Integrations & Availability: Currently supports the US marketplace, and also covers Canada and Mexico if you sell on the US marketplace. They also note they are approved and listed in Amazon’s Marketplace Appstore.
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Each of these reimbursement services can help put money back in your pocket. Funds that you’re rightly owed as an Amazon seller.

Prefer a hands-off, full-service approach? Or a cost-saving DIY tool? You should find an option above that fits.

Consider your Amazon sales volume, budget, and how much time you can invest. The right reimbursement service will seamlessly recover lost funds while you focus on growing your business. Compare the key features and pricing to confidently choose a service to maximize your FBA refunds and boost your profitability
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