Seller Support is a platform that allows Amazon sellers to troubleshoot and resolve customer issues. Sellers can access Seller Support through the My Account section of their Amazon account or by clicking on the "Seller Help" tab in the top right-hand corner of any product page.
Amazon seller support provides a wide range of services that include resolving order disputes, helping with packaging and shipping issues, responding to reviews, giving guidance on how best to market your products, solving problems related to buying patterns or sales history, and more.
In addition to these standard services, some sellers may qualify for enhanced assistance such as live chat support or priority handling for Amazon FBA shippers and members of the Brand Registry.
Sellers who have identified potential problems with buyers can use Seller Support's tools, such as feedback forms and tracking reports to gather data that will help them better understand why those buyers were interacting poorly with their products.
Amazon sellers can then use this information to improve overall seller performance and reduce customer complaints.
Amazon Seller Support is broken down into the following four categories.
Seller Product Issues cover everything from product quality to order disputes and shipping issues. In addition, General Questions About Selling on Amazon is where sellers can ask for advice about selling products through Amazon.
Seller support can answer important Amazon selling-related questions about how sellers can best market their products using Amazon marketing tools. Sellers can also learn about what items might be popular among buyers and the best products on Amazon.
Customer Service supports sellers with questions regarding refunds, returns, or problems with customer service interactions.
Seller Support does not have a 24-hour turnaround time. Still, all requests are prioritized to provide the best possible service to our Amazon sellers.
No, registered Amazon sellers are not required to contact Seller Support. However, contacting Amazon through the Seller Support contact form in Seller Central is the most efficient way for Amazon sellers to get in touch with an Amazon representative when selling issues arise.
Amazon Seller Central is the free online tool every Amazon seller should use. It's a central hub where sellers manage their products, orders, and feedback and connect with other Amazon sellers for advice and support.
Seller Central provides sellers with a wealth of information, tutorials, and access to internal marketing tools that help boost product listings and sales on the Amazon e-commerce marketplace.
The best way to become an Amazon seller is to start by signing up for a Seller Central account and then exploring the many available features.
Once new sellers understand how Seller Central works and pay the relevant monthly service fees for selling products on Amazon, they can begin listing products and building their online presence.
Registered Amazon sellers are eligible to take advantage of global shipping and customer service options provided through Fulfillment by Amazon.
Fulfillment by Amazon or "FBA services" is a built- in feature of the Amazon marketplace that allows Amazon to handle the entire shipping process, from packing and shipping the product to the customer's door. This can help sellers save time and money while providing enhanced customer satisfaction.
Amazon Sellers actively selling products through Amazon can sign up for a Seller Central account to review our tips on optimizing Amazon product listings and how to use built-in Amazon marketing tools like sponsored ads and display ads.
Sellers who register for Seller Central can easily manage their product listings and customer feedback and get direct support from Amazon Seller support online.
Seller Support is divided into four categories: Amazon Account Issues, Seller Product Issues, General Questions About Selling on Amazon, and Customer Service.
Contact seller support by emailing the appropriate option for your country and location.