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SmartScout Glossary
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FC (Fulfillment Center)

FC (Fulfillment Center)

What is an Amazon Fulfillment Center?

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Amazon fulfillment centers are large distribution warehouses where packages bought and sold on Amazon are processed by associates. To date, Amazon operates a network of over 100 fulfillment centers distributed around the globe to pick, pack, fulfill, and distribute customer orders using their high-technology systems that include a combination of human, robotics, and artificially intelligent efforts. 

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What are the physical characteristics of an Amazon Fulfillment Center?

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Amazon's fulfillment centers are massive networks of packages, people, and technology. Some distribution centers are as large as 750,000 square feet, which are large enough to house the enormous volume of packages ordered on Amazon each day. They name fulfillment centers after the closest international airport to keep logistics simple. Over half of businesses use FBA services to pick, pack, and ship their orders using FBA services in Amazon fulfillment centers using conveyor belts and robot technology. They operate fulfillment centers using a system of barcodes and product identifiers that track packages from ordering to delivery. 

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Robots collect information about the ordered items and automatically begin the fulfillment process.

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  • Scan barcode
  • Check damages
  • Shelve
  • Scan barcode shelf
  • Stowing

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The shelves automatically move with the support of floor robots that move them and assign containers to associates who scan them using barcodes. Robotic systems suggest where to store the products using digital and physical matching technology like palletizers that take the place of forklifts. They store large items in non-sortable fulfillment centers to increase workflow and improve logistics management. After scanning the item, the system will assign the correct packaging and tape options using the patented Amazon SLAM method. 

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SLAM - Scan, Label, Apply, Manifest

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Amazon Fulfillment Centers are large, warehouse-style buildings that come in a variety of shapes and sizes and can hold a large variety of products. They are used for storing and shipping products for Amazon sellers who subscribe to FBA services and Amazon Prime customers.

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The buildings are typically air-conditioned and have plenty of parking space for associates that handle the bulk of Amazon's shipments. They also have a large storage area with high ceilings used to store and process products in an easily accessible fashion. Amazon reports that its fulfillment centers feature large open spaces and well-lit environments where employees can work safely. 

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Who are the Primary Customer Segments Served by Amazon Fulfillment Centers?

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The primary customer segments served by Amazon Fulfillment Centers include small and medium-sized businesses (SMBs) sellers that serve customers who order and purchase products on Amazon.com. Small and medium-sized businesses can include mom-and-pop shops and entrepreneurs who are starting their own e-commerce businesses.

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 What is the typical process flow within an Amazon Fulfillment Center?

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  • The process begins with receiving the order from the customer shopping the marketplace. 
  • Amazon associates and robot technologies locate order items using barcodes and product identifiers. 
  • They then inspect orders to ensure that it meets all the requirements and matches what the customer purchased online. 
  • The products are then packaged and shipped to the customer according to their designated shipping speed. 
  • The customer receives their package and may then decide to return it if they are not satisfied.

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Amazon Fulfillment Centers are typically located in rural areas with good internet connectivity. They are usually built in remote, secluded areas to minimize the chances of theft or disruption. Amazon equips its centers with advanced robotics and sensors to handle large quantities of orders quickly and efficiently. They have large warehouses that can accommodate large orders of products. The warehouses were also well-lit and ventilated with high walls, security cameras, and armed guards to keep the environment safe.

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Technology

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The technology used at Amazon fulfillment centers is mainly robotics, automation, and software to carry out various packaging, shipping, and customer service-related tasks. Fulfillment centers handle customer service issues and product returns when Amazon sellers choose FBA shipping for managing their product inventory. The technology used at Amazon fulfillment centers is a combination of robotics and artificial intelligence. They use robotics and their own internal tracking system of barcodes featuring ASIN numbers, ISBNs, and UPC codes to manage the stocking and packaging of the items. Fulfillment centers use artificial intelligence tools for the accuracy of inventory and order fulfillment.

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